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These instructions describe how to transfer an S5/S/7AI for Windows® software licence from an old computer to a new one.
'''Important:''' The licence is tied to the computer’s hardware details. An existing licence file must therefore not simply be copied from the old computer to the new one. The new computer requires a licence that matches its own fingerprint. '''Option 1: Online transfer'''
This option is th..."

2026-07-07T09:19:38Z

Created page with "<big>'''Licence transfer''' </big> These instructions describe how to transfer an S5/S/7AI for Windows® software licence from an old computer to a new one. '''Important:''' The licence is tied to the computer’s hardware details. An existing licence file must therefore not simply be copied from the old computer to the new one. The new computer requires a licence that matches its own fingerprint. <big>'''Option 1: Online transfer'''</big> This option is th..."

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<big>'''Licence transfer'''
</big> 

These instructions describe how to transfer an S5/S/7AI for Windows® software licence from an old computer to a new one. 
'''Important:''' The licence is tied to the computer’s hardware details. An existing licence file must therefore not simply be copied from the old computer to the new one. The new computer requires a licence that matches its own fingerprint.

<big>'''Option 1: Online transfer'''</big> 
This option is the simplest solution if both the old and new computers can access the configured licence server.
 
'''On the old computer'''
1. Launch S5S/S7 AI for Windows®
2. Open the licence management tool
3. Select'''Online licence transfer'''
4. S5/S7 AI for Windows® connects to the licence server
5. The old computer will be deactivated locally
6. A '''serial number''' and an 8-digit '''PIN''' are displayed
Make a note of these two figures. You will need them on the new computer.

'''On the new computer'''
1. Installing and launching S57AI for Windows®
2. In the licence management section, select '''Activate Online Licence'''.
3. Enter the '''serial number'''
4. Enter the 8-digit '''PIN'''
5. S5/S7 7AI for Windows® automatically generates a licence request for this computer, sends it to the licence server and installs the new licence
6. Restart S5/S7 AI for Windows® if prompted to do so by the software
The licence will then be active on the new computer. The old computer will no longer be authorised to use this licence.

<big>'''Option 2: Offline transfer via licence file'''</big> 
Use this option if the new computer does not have direct access to the licence server, or if the licence is to be generated manually by IBHsoftec or the administrator.
 
'''On the new computer'''
1. Installing and launching S5S/S7 AI for Windows®
2. If there is no valid licence, the licence management screen appears
3. Select '''Save licence request...'''
4. Save the file '''S57W_Licence_Request.json'''
5. Send this JSON file to IBHsoftec or the relevant administrator
The requirements file contains the fingerprint and other hardware details of the new computer. The appropriate licence file is generated from this.

'''Load licence file'''
1. Copy the generated licence file '''*.json''' to the new computer
2. Launch S5S/S7 AI for Windows®
3. In the licence management section, select '''Import licence file...'''
4. Select the licence file you have received
5. S5/S7 AI for Windows® installs the licence locally
6. Restart S5/S7 AI for Windows® if prompted to do so by the software

<big>How can you tell if something has been a success?</big>

Once installation is complete, an active licence will be displayed in the licence management section. Depending on the licence, the licence holder, serial number and, where applicable, an expiry date will be shown.

'''The licence file is not accepted on the new computer'''

The licence file probably does not match the fingerprint of the new computer. In this case, run '''Save licence request...''' again on the new computer and have it generate a new licence file. 

'''Online activation is not working''' 
Possible causes:
* The computer cannot access the licence server.
* A firewall or proxy is blocking the connection.
* The serial number or 8-digit PIN has been entered incorrectly.
* The temporary activation has already been used for another computer.
* The licence server has not been configured. 

'''The old licence file was simply copied''' 
That doesn’t usually work. The licence is tied to the hardware specifications of the old computer. A new licence file must be generated or activated online for the new computer.

'''The old computer is no longer to be used''' 

During an online transfer, the old computer is deactivated locally. During a manual offline transfer, the old activation should be replaced or deactivated by IBHsoftec or the administrator to ensure that the licence is uniquely assigned to the new computer.

'''A quick checklist'''
1. Have you installed a new computer?
2. Have you generated a new licence request on the new computer or started the online activation process?
3. Has the licence file been imported onto the new computer or activated online?
4. Has the S5/S7 AI für Windows® been restarted?
5. Licence Management shows an active licence?

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